Privacy Policy
Last updated: 24 October 2026
GistPay lets you chat for free, make pay-as-you-talk voice and video calls, earn when people call you, and earn from small online tasks (microjobs). GistPay is run by Jharah Global Experts Limited (RC 1979731), Urban Hub, Aminu Kano Crescent, Wuse 2, Abuja, Nigeria ("we", "us"). This policy explains what we collect, why, who we share it with and the choices you have. It covers the GistPay website (www.gistpay.ework.ng) and the GistPay apps.
GistPay is for adults only. You must be 18 or older to use it.
1. Information we collect
| What | Examples | Why we need it |
|---|---|---|
| Account details | Full name, WhatsApp phone number, gender, country and state, username, password and 4-digit PIN (stored only as secure hashes) | To create your account, match calls and chats, show your profile and protect payments |
| Profile (optional) | Profile photo, short bio, profession/service, your own call rates | To show people who you are and what you offer |
| Messages and media | Chat messages, photos and videos you send | To deliver them. Chats and their media are deleted automatically after 24 hours |
| Call information | Who called whom, when, how long, the rate and the amounts charged and earned | To bill callers, pay receivers, show your call history and handle disputes. We do not record the sound or video of calls. Calls connect directly between devices; if a relay server is needed it only passes encrypted traffic |
| Wallet and payments | Airtime and earnings balances, transactions, top-ups, withdrawals, bank account or payout details you enter | To run your wallet and pay you. Card and bank details used to pay are handled by our payment providers; we never see or store full card numbers |
| Microjobs | Jobs you post, task proofs (text, links, screenshots), reviews, disputes and reports | To run the microjobs marketplace, pay workers and resolve disputes |
| Safety reports | Reports and blocks you make or receive | To keep people safe and enforce our Terms |
| Device and technical data | IP address at sign-up, approximate country from your IP address, device push-notification token, app version, browser type, session cookies | To keep you logged in, show prices in your currency, ring your phone for calls, prevent fraud and fix problems |
| Invites | Who invited you (referral) and, for GistPay marketers, the sign-ups they bring | To pay referral bonuses and marketer pay. Marketers or our team may message you on WhatsApp to confirm how you heard about us |
We do not collect your contacts, precise GPS location, call logs or SMS from your phone. The app asks for the microphone and camera only for calls you choose to make or accept; it does not use them at any other time.
2. What other users can see
Your name, username, photo, bio, profession, state and country, online status and your call rate are visible to other users and on your public GistPay link. Your phone number, balances, payout details and transactions are never shown to other users.
3. Who we share information with
- Payment providers — Paystack, Stripe and Flutterwave process payments made on the GistPay website. They receive the details needed to take the payment.
- Google Firebase Cloud Messaging — delivers call and message notifications to the app (it receives your device token and the notification content).
- Hosting and call-relay providers — store our data and help connect calls on difficult networks.
- api.country.is — tells us your country from your IP address so we can show the right currency and people near you.
- Authorities — when the law requires it, or to protect people from harm or fraud.
We do not sell your personal information. Ad banners on GistPay are plain images and links; they do not use tracking or advertising IDs.
4. How long we keep it
- Chat messages and media: 24 hours, then deleted automatically.
- Account and profile: until you delete your account.
- Call, payment, wallet and withdrawal records: up to 6 years, as required for accounting, tax and fraud prevention. When you delete your account these are kept without your name, phone number or other personal details.
- Safety reports: as long as needed to keep the platform safe.
5. Security
Connections use HTTPS encryption. Passwords and PINs are stored as one-way hashes. Withdrawals and payments need your PIN. Access to our systems is limited to staff who need it.
6. Your choices and rights
- Edit your profile, photo and settings at any time in Account.
- Turn off random calls, direct calls, random chats, international calls and video calls in Account.
- Block, restrict or report anyone from their profile or chat.
- Turn off notifications in your phone's settings.
- Delete your account in Account → Delete my account, or follow the steps on our Delete your account page.
- Ask us for a copy of your data or to correct it by contacting us (below). Under the Nigeria Data Protection Act 2023 you may also complain to the Nigeria Data Protection Commission.
7. Children
GistPay is not for anyone under 18. We do not knowingly collect information from children. If you believe a child is using GistPay, report the account or contact us and we will remove it.
8. Changes
We may update this policy. We will post the new version here and tell you in the app or on the website if the changes are important.
9. Contact us
Contact our privacy team: WhatsApp +2347036265841; post: Jharah Global Experts Limited, Urban Hub, Aminu Kano Crescent, Wuse 2, Abuja, Nigeria.